Refund Policy

At EternaShot, we are committed to delivering high-quality photography services and ensuring your satisfaction. If you're not completely happy with your photos or experience, please review our refund policy below.

1. Services and Refunds

We strive to meet your expectations. If you're dissatisfied with our services, we're here to help resolve any concerns.

2. Eligibility for Refunds

We offer refunds or re-edits under the following conditions:

• Photo sessions: If you're not satisfied with your photo session, please contact us within 7 days of the session. We will offer a re-edit of the photos at no additional charge or, in rare cases, a partial refund based on the situation.
• Printed photos: If there is an issue with your printed photos (e.g., quality or damage), please notify us within 7 days of receiving the prints. We will either reprint the photos or issue a partial refund.
• Digital products: Once digital images have been delivered, they are non-refundable unless there is a technical issue with the files.

Proof of booking or purchase is required for all refund requests.

3. Refund Process

To request a refund or re-edit, please contact our customer service at [email protected] with your session details or order information.

Refunds for services will be processed within 7 business days and may be issued as store credit or a partial refund based on the issue.

Refunds for printed products will be processed within 7 business days after receiving the returned items.

4. Cancellations and Rescheduling

Cancellations or rescheduling must be made at least 48 hours prior to the scheduled photo session. Cancellations made within 48 hours may incur a cancellation fee.

5. Late or Missing Refunds

If you haven't received your refund after the stated processing time, please check with your bank or payment provider.

For further assistance, please contact us at [email protected].

We reserve the right to update this Refund Policy at any time. For any questions or concerns, feel free to reach out to our customer support team.